Terms of Sale

Last updated: 22 August 2026

These terms apply when you buy the Valencia Guide from vlc-guide.com. Please read them before you pay. Completing checkout means you agree to them.

1. Who you are buying from

The guide is sold by Smart Business Trading LTD, a company registered in England and Wales under company number 12251559, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, England. You can reach us at hola@vlc-guide.com.

The guide itself is written by Sasha and Kseniia, who live in Valencia.

2. What you are buying

A digital product: the Valencia Guide, delivered as a PDF file, together with a link to a private Google Map of the locations mentioned in it. There is no printed edition and nothing will be shipped to you.

€14.99 is the total price and it includes any VAT that applies to you. Nothing is added at checkout. If your card is issued in a currency other than euros, your bank converts the amount at its own rate and may add a fee. That part is between you and your bank.

3. How delivery works

As soon as your payment is confirmed you are shown a personal download link, and the same link is emailed to the address you entered at checkout.

That link is issued to you alone. It expires after 30 days, works for a limited number of downloads, and can be used from a small number of devices. Please save the PDF somewhere safe once you have it. If your link stops working and you still need the file, email us from the address you paid with and we will issue a new one.

4. What you may and may not do with the guide

You get a personal, non-transferable licence to read the guide and use it for your own travel and daily life. You may keep copies on your own devices.

You may not resell it, republish it, upload it to a file-sharing site or content library, post it in a group chat or channel, or otherwise distribute it, whether or not you charge for it. The text, photographs and selection of places are the authors' work and remain their property.

Sharing your download link counts as distribution. Links that are shared stop working, which affects you as well as whoever you sent it to.

5. Right of cancellation

You would normally have 14 days to cancel a distance purchase, under the Consumer Contracts Regulations 2013 if you are in the UK, or your national implementation of the Consumer Rights Directive if you are in the EU.

That right does not apply to digital content supplied immediately, once you have expressly asked for immediate delivery and acknowledged that you lose the right to cancel by doing so. You give that consent at checkout by ticking the box, and delivery is immediate.

This is exactly why we publish a free preview. Please look at it before buying.

Our refund policy sets out the situations where we do refund anyway.

6. What we promise, and what we do not

The guide reflects two people's honest opinions and their experience of living in Valencia. It is not a professional review service.

Places change: restaurants close, opening hours move, prices go up, a favourite bar changes owner and loses what made it good. We update the guide from time to time, but we cannot promise every entry is current, and we are not responsible for your experience at any business we mention.

Partner promo codes are offered by those businesses, not by us. They may run out or be withdrawn.

Nothing in the guide is legal, tax, immigration, medical or financial advice.

7. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Beyond that, our liability is limited to the amount you paid for the guide, and we are not liable for indirect or consequential losses.

Nothing here limits your statutory rights as a consumer.

8. Payment

Payments are handled by Stripe. We never see or store your card number. Stripe's own terms and privacy policy apply to the payment itself.

9. Changes

We may update these terms. The version that applies to your purchase is the one published on the day you bought.

10. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer living elsewhere, none of that takes away the protection of the mandatory consumer rules of the country you live in, and you can still bring a claim in your own country's courts.

If something goes wrong, please just email us first, at hola@vlc-guide.com. We would far rather fix it than argue about it.